Payment Related FAQs

Payments – Frequently Asked Questions

What payment methods are accepted?

Credit & Debit Cards (Visa, Mastercard and American Express) and PayPal (Available in Supported Regions).

All payments are processed in secure, encrypted environments via PCI-compliant payment gateways.

Is Cash on Delivery (COD) available?

No. Cash on Delivery is not available for international shipments.

Is it safe to use my card on Indicrest.shop?

Yes. We use SSL encryption and secure payment processors. Indicrest.shop does not store full card details on its servers.

What if my payment fails or is deducted without order confirmation?

If your payment fails but the amount is debited, it is automatically reversed by your bank or payment provider within 7 business days.

If you do not see the refund after this period, please contact us with your transaction ID.

Can I use multiple payment methods?

Only one payment method per order is supported.

How do I apply a coupon code?

Enter your valid promotional code during checkout in the “Apply Coupon” field before completing payment.

Only one coupon code can be applied per order unless otherwise specified.

Do you offer EMI or Buy Now Pay Later (BNPL)?

No. EMI and BNPL options are not currently available.

What if I do not receive an order confirmation?

Please check your spam/junk folder first.

If no confirmation email is received within 30 minutes, contact support with your transaction reference number.

How are refunds processed?

Refunds are issued to the original payment method used during checkout.

Processing timeline: 7 business days after approval, depending on your bank or payment provider.

Customs duties, currency conversion charges, or bank fees (if applicable) are non-refundable unless legally required.