About Indicrest.shop

Who We Are

Indicrest.shop is an independent e‑commerce platform for skincare, beauty, and personal care. We are managed and operated by Cosmetics & Co. (India Operations) from Hyderabad, Telangana, India. We currently serve customers only within the United States, providing clear pricing, realistic delivery timelines, and honest support.

Our Mission & Values

Our mission is simple: reliable products, transparent policies, consistent care. We focus on practical self‑care-effective formulations, clear labels, and predictable delivery-without hype or unverifiable claims.

• Clarity: straight language, accurate timelines, and consistent pricing in USD.
• Quality: products selected from verified distributors and manufacturers.
• Care: accessible support, fair returns, and respectful handling of your data.

What We Offer

We curate essentials across skincare, haircare, body & bath, and wellness accessories. Each listing includes ingredient details, usage notes, and care instructions where applicable.

• Skincare: cleansers, serums, moisturizers, sunscreens
• Haircare: shampoos, conditioners, treatments
• Body & Bath: washes, lotions, exfoliators
• Accessories: tools and routines that support daily care

Sourcing, Quality & Safety

We obtain products from verified distributors and manufacturers. Before adding an item to our catalog, we review:

• Supplier credentials and documentation
• Batch labels, manufacturing dates, and storage requirements
• Ingredient disclosures and safety advisories

We do not make medical claims. Follow the directions on each product’s label and perform a patch test where applicable.

Shipping to the United States

All orders ship from our India‑based facility to U.S. addresses. For full details, see our Shipping Policy. Summary:

• Processing: 1–3 business days after payment confirmation
• Standard: 10–15 business days
• Expedited: 5–10 business days
• Free shipping: orders above USD 120

Delivery times can vary due to customs or carrier conditions. Any import duties or taxes set by U.S. Customs are payable by the recipient unless stated otherwise at checkout.

Returns & Cancellations (U.S. Orders)

We accept return requests within 7 days of delivery for unopened, unused items in original packaging. Certain personal‑care products may be non‑returnable due to hygiene reasons once opened. See our Cancellation & Return Policy for details.

• Cancel before dispatch for a full refund (7-10 business days after approval).
• Report damaged/incorrect items within 48 hours of delivery (with photos).
• Approved refunds are processed within 5–10 business days to the original payment method.

Payments & Pricing

Prices are displayed in USD. Payments are processed by reputable third‑party gateways. We do not store complete card numbers on our systems. Minor price updates may occur due to supplier changes or currency factors; the price at checkout is the final amount charged.

Privacy & Data Protection

We collect only the information needed to process orders and support customers-contact details, address, and transaction records. We use HTTPS site‑wide and limit access to personal data to authorized team members. For full details, see our Privacy Policy.

• No sale or rental of personal data
• Limited sharing with payment, logistics, and analytics providers under confidentiality
• Reasonable safeguards and periodic reviews

Accessibility

Indicrest.shop aims to be usable for everyone. We maintain semantic HTML, keyboard navigation, and color‑contrast checks. If you encounter an accessibility barrier, please email support@indicrest.shop so we can help and improve.

Environmental & Social Responsibility

We continuously reduce packaging waste, favor recyclable materials, and choose partners with fair‑labor practices. We also avoid microplastics where feasible and review formulations for responsible disposal and use.

Partnerships & Wholesale

We collaborate with retailers, studios, and professionals in the U.S. who share our values. For B2B or wholesale inquiries, contact support@indicrest.shop with the subject line “Wholesale Inquiry”.

Customer Support & Grievance Redressal

Our support team assists Monday–Friday, 10:00 AM – 6:00 PM (IST).

• Email: support@indicrest.shop
• Chat: available live during business hours

Grievance Officer

Inaamullah Md

8-1-284/OU/37, OU Colony, Shaikpet

Hyderabad, Telangana 500008, India

Frequently Asked Questions

Do you have a U.S. office?

No. We operate from India and ship to U.S. customers. Our address is disclosed below.

Are your products affiliated with specific brands?

Unless explicitly stated on a product page, we do not claim official authorization or affiliation. We source from verified distributors and manufacturers.

How are returns handled?

U.S. orders follow our Return Policy. Contact support for authorization before sending anything back.