Indicrest Help Center

At Indicrest, customer satisfaction is our top priority. If you ever face issues related to your shopping experience, products, payments, or services, you can raise a grievance. We are committed to resolving complaints quickly, fairly, and transparently.

You can reach out in the following ways:

• Email: support@indicrest.shop
• Contact Form: Available under the Help/Support section on our website
• Customer Care Number: +91-8977030050

As per regulatory requirements, we have appointed a Grievance Officer to handle escalated complaints:

• Name: Inaamullah Md
• Email: support@indicrest.shop
• Working Hours: Monday to Friday, 10 AM – 6 PM (IST)

Acknowledgement: Within 48 hours of receipt of your complaint.

Resolution: Within 7–10 business days, depending on the nature of the issue.

You may raise grievances related to (but not limited to):

• Orders not delivered or delayed
• Payment failures or refund delays
• Damaged, defective, or wrong product deliveries
• Misrepresentation of product details
• Account or privacy concerns

Please provide:

• Your order ID (if applicable)
• A clear description of the issue
• Relevant screenshots, invoices, or supporting documents

This helps us resolve your issue faster.

If you feel your grievance has not been resolved satisfactorily, you can escalate it further by replying to the resolution email or contacting the Grievance Officer directly.