Mamaearth Vitamin C Oil-Free Moisturizer For Face with Vitamin C and Gotu Kola for Skin Illumination - 80 ml

Last Updated: [01.01.2025]

At Indicrest.shop, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping and delivery policy below to understand how we process and dispatch your orders.

1. Shipping Locations

We currently ship across the locations listed below. If your location is not listed at checkout, please contact our support team for assistance.

1. United States of America
2. United Kingdom
3. United Arab Emirates
4. Saudi Arabia
5. France
6. Germany
7. Sweden
8. Switzerland
9. Singapore
10. Australia
11. New Zealand

2. Processing Time

• Orders are typically processed within [2-5] business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Custom or personalized orders may require additional processing time.

3. Shipping Methods & Delivery Time

We partner with reliable courier services to ensure safe and timely delivery. Estimated delivery times are as follows:

Shipping Method	Estimated Delivery Time
Standard Shipping	[10-15] business days
Expedited Shipping	[5-10] business days

Note: Delivery times may vary due to unforeseen circumstances, such as weather conditions, customs delays, or high demand periods.

4. Shipping Charges

• Shipping charges are calculated at checkout based on the destination and shipping method selected.
• Free shipping is available for orders above $120
• Below $120, standard shipping charge is $11.99
• Below $120, expedited shipping charge is $19.99
• The shipment could be subject to Customs Duty Charge to be paid by customer

5. International Shipping

• International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the buyer’s responsibility.
• Indicrest.shop is not responsible for any delays caused by customs clearance procedures.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS. You can track your order through our website or the courier’s tracking portal.

7. Undeliverable Packages

If a package is undeliverable due to an incorrect address, failure to receive, or any other reason, it may be returned to us. Additional shipping charges may apply for reshipping the order.

8. Delays & Lost Shipments

• If your order is delayed beyond the estimated delivery time, please contact our support team at [+91-8977030050].
• If your package is lost during transit, we will assist in resolving the issue with the courier.

9. Contact Us

For any shipping-related inquiries, please reach out to our customer support team at:
📧 Email: [support@indicrest.com]
📞 Phone: [+91-8977030050]

Introduction

At Indicrest, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your purchase, we offer a comprehensive returns and refund policy to assist you.

Eligibility for Returns

Time Frame

You may return most new, unopened items within 7 days of delivery for a full refund. Items must be returned in their original condition and packaging, with all tags and seals intact.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used beauty products (e.g., makeup, skincare, haircare)
• Items marked as ""Final Sale"" or ""Non-Returnable"" at the time of purchase
• Gift cards

Return Process

Initiating a Return

• Contact Us: To initiate a return, please contact our customer service team at support@indicrest.com or +91-8977030050 with your order number and reason for the return.
• Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).

Shipping Your Return

• Pack Your Items: Securely pack the items in the original packaging, including all accessories, tags, and free gifts. Clearly mark the Return Authorization Number on the outside of the package.
• Ship the Package: Ship the package using a trackable shipping method to the address provided by our customer service team. You are responsible for the return shipping costs, unless the return is due to our error (e.g., you received an incorrect or defective item).

Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Process

Inspection and Approval

Once we receive your return, we will inspect the item(s) to ensure they meet our return eligibility criteria. This process typically takes 5-7 business days from the date we receive the return.

Refund Issuance

If your return is approved, we will process your refund to the original method of payment. Depending on your payment provider, it may take an additional 5-10 business days for the refund to be reflected in your account.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@indicrest.com or +91-8977030050.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@indicrest.com or +91-8977030050 with your order number and a photo of the damaged or defective product. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or concerns about our Returns and Refund Policy, please contact us at:

Indicrest
[support@indicrest.com]
[+91-8977030050]

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Thank you for shopping at Indicrest. We value your business and are committed to providing you with high-quality beauty products and excellent customer service.

At Indicrest, we are committed to providing our customers with only 100% authentic, original products. We understand that trust is crucial when shopping online, and we take several steps to ensure product authenticity and quality.

What We Guarantee

1. Genuine Products Only

All products sold on indicrest.shop are sourced directly from authorized manufacturers, brands, or verified distributors. We do not deal in replicas, fakes, or unauthorized copies.

2. Quality Assurance

Each item undergoes a thorough quality inspection before shipping to ensure it meets our standards for craftsmanship, materials, and performance.

3. Brand Partnerships and Sourcing Transparency

We are committed to working only with reputable partners. Where applicable, we will clearly state brand origin, certifications, and product sourcing details on the product pages.

4. Original Packaging and Documentation

Whenever possible, products are shipped with original brand packaging, labels, authenticity cards, or warranty documents. For handmade or artisan items, certificates of authenticity or maker details may be included.

Counterfeit Policy

We maintain a strict zero-tolerance policy toward counterfeit goods. If a product is found to be inauthentic, we will issue a full refund and investigate the source immediately. Customers are encouraged to report any concerns to support@indicrest.com.

Need More Information?

Email us anytime at support@indicrest.com or visit our Contact Us page. We’re here to help.